41%
preferred a phone call when they needed help.
In Invoca’s 2026 survey of 693 US consumers who made a high-stakes purchase.
Buyer Experience Report, 2026 (opens in a new tab)AI FRONT DESKS · BUILT & MANAGED FOR YOU
Your next booking
shouldn’t go
to voicemail.
You’re in a session. Your next customer is on the phone—or your website. Give them a helpful answer before they try the next studio.
Swivi connects your voice receptionist, website assistant and staff workspace, so an inquiry has somewhere to go—and someone to follow through.
Have a question first?
Built around recording studios. Adapted to appointment-based businesses.
- 24/7 Voice AI receptionist
- AI customer support agent
- Follow-up and custom operations
Your business rules. Clear handoffs. Your team in control.
FROM FIRST HELLO TO NEXT STEPIllustrative flow
A website visitor, between sessions
Looking to record vocals. Two hours in B, with an engineer.
STUDIO ASSISTANT
Got it. Want the team to follow up on that session? You can leave a phone number or email.
Email works for me.
The inquiry keeps its context.
Help first. Optional contact capture. No form before the first answer.
In the team’s workspace
NEW WEBSITE INQUIRYNeeds follow-up
A vocal session in Room B
- Session
- 2 hours · with an engineer
- Contact
- Email provided
- Next step
- Review timing with the customer
Details together. Ready for a person.
A saved inquiry is a next step—not a confirmed booking.
Designed around the studio’s booking rules
Booking automation · in setupOne session.
One session.
Every detail accounted for.
- 01Check the room and requested time
- 02Secure deposit checkout
- 03Engineer accepts or passes
- 04Confirm only when the checks pass
First Class’s automated checkout, calendar and text connections are not live yet.
Explore the steps aboveSee the studio walkthrough
VOICE AILEAD CAPTURECUSTOMER SUPPORT AGENTFOLLOW-UPCUSTOM WORKSPACES
01 / SEE THE BUILD
STUDIO PILOTBuilt first for
1st Class Studios.
A recording studio in Stamford, CT. Try the website assistant, then explore where inquiries, callbacks, session plans and engineer coverage come together for the team.
Ask about rooms or session rates. You can choose to leave a phone number or email for follow-up.
11st Class Studios
SAMPLE WORKSPACE
THE DAILY CHECK-IN
View inquiries A day at the studio
New inquiries32 need a reply
Callbacks1Requested by Jordan
Sessions2Ready to review
NEXT UPOWNERWHEN
Reply to RileyChrisNow
Release photosMike4:00 PM
Guitar & vocalsAlex8:00 PM
WHY RESPONDING MATTERS
Why every inquiry
deserves an answer.
Industry research · Not Swivi client results
35%
of calls from digital marketing were qualified leads.
From Invoca’s 2025 benchmark report, which analyzed over 60 million calls across nine industries.
Call Conversion Benchmarks, 2025 (opens in a new tab)These studies describe broader buying behavior. They are not studio-specific results or a forecast of results from Swivi.
02 / THE BOOKING ENGINE
More than
a message-taker.
The conversation is the start. We design what happens next: the right details, the right payment step, and the right person to take over.
- Your actual answers. Prices, hours, minimums, and policies approved by your business.
- Booking rules built in. Room, date, duration, engineer preference and the checks required before confirmation.
- Connected checkout. Build secure payment-link delivery and deposit verification into the agreed booking flow. No card details read over the phone.
- Staff coverage. Design a claim-or-pass flow so a room booking and engineer availability stay connected.
- Callbacks with the full story. Save what the caller needs, what’s unresolved, and who follows up.
- One team workspace. Every connected inquiry, payment status, and next step together between sessions.
At 1st Class Studios: the pilot is designed around room choice, deposits, and engineer coverage. Automated booking is still in setup; the walkthrough shows the workflow with fictional data.
AI RECEPTIONISTA call about tomorrow night
EXAMPLECALLER
“Can I record tomorrow night? Two hours in Room B, with an engineer.”
HARMONY · AI RECEPTIONIST
“What time were you thinking? I can save the session details for the team to help arrange it.”
Example conversation · not a recording of a customer call.
INTENTBook a session
ESCALATIONStaff follow-up
HONEST BY DESIGN
A warm welcome.
A straight answer.
If a caller asks whether it’s AI, the answer is yes. Your receptionist can sound welcoming without pretending to be human. We agree on a human handoff for questions and exceptions the agent should not handle.
03 / CONNECTED SYSTEMS
One front door.
A clear next step.
01
LEAD CAPTURE
Capture the inquiry.
Help website visitors before asking for contact details. Offer phone-or-email follow-up, keep the session context, and bring connected inquiries into one place.
02
FOLLOW-UP WORKFLOWS
Follow up on your terms.
Start with assigned callbacks and reminders. Add automated outreach once the timing, permissions, and handoff rules are agreed and tested with your team.
03
CUSTOM WORKSPACE
Give every next step an owner.
Review callback requests, assign an owner, add notes, and mark the next action complete. Keep session plans and team coverage close to the inquiry.
04
MANAGED BY SWIVI
Keep improving after launch.
Review real conversations, investigate missed handoffs, and refine the workflow with Swivi. Ongoing support and improvements are defined in your proposal.
Reviewed with your teamReal conversations guide the next improvement
IS THIS YOUR BUSINESS?
Built for bookings
you can’t afford to miss.
You’re busy. They’re ready to book.
Calls come in mid-session, after hours, and while your team is helping someone else. Give customers answers and a clear next step, even when you can’t pick up.
A message is only the beginning.
A name and number still leaves your team chasing details and returning calls. Turn that inquiry into a useful conversation—with booking details, clear follow-up, and everything your team needs to take over.
THE SERVICE BEHIND THE SOFTWARE
You run the studio.
We manage the system.
Your proposal covers the work behind a dependable front desk: business-rule setup, connected workflows, launch testing and ongoing care. You have a team to work with as your business changes.
- Approved answers and escalation rules
- Conversation reviews and workflow fixes
- Clear scope, ownership and usage costs
04 / HOW WE WORK
Built for your reality.
Managed after launch.
Start with one useful workflow. Agree on the scope, test the handoffs, then build from there.
Find the leak
Map missed inquiries, booking rules, staff responsibilities and existing tools. Agree on the first workflow and what success means.
Build and test
Test real scenarios together: changed dates, corrected numbers, unanswered questions and failed handoffs. Verify the saved record before launch.
Run and improve
Review conversations, fix weak spots and keep business rules current. Agree on reporting and support in your proposal.
FAQ
A few practical
questions.
No—your team stays in control. The receptionist handles routine questions and gathers booking details so staff can focus on sessions and take over when needed.
YOUR 30-MINUTE SYSTEM AUDIT
WHERE ARE YOUR
BOOKINGS GETTING LOST?
Bring your current booking process. We’ll map where inquiries stall, what should be automated, and what your team should keep handling.
- Map the bottleneck
- Review your tools and handoffs
- Choose what is worth building first
Have a question first?